How can we help?
Frequently Asked Questions
Find answers to your questions by searching below.
If you have any other questions that are not listed on this page, please contact our customer services.
Specific product questions should be sent to our sales team.
How can I be sure Nelson Jewellery is reputable?
Established in 1980 by Mr. Nelson Ho, BBS, JP, Nelson Jewellery Arts Co., Ltd. designs, manufactures and exports fine jewellery to customers globally.
Our in-house award-winning designers partner with our master craftsmen to blend leading designs with the latest technology.
As the first Hong Kong jewellery company to be an Authorized Economic Operator (AEO), and the only jewellery manufacturer to receive the prestigious Hong Kong Productivity Council’s (HKPC) Productivity Award thrice, we constantly challenge ourselves not only to meet but to exceed our customers’ expectations.
Learn a little bit about us and you will find that our reputation have allowed us become one of the largest fine jewellery manufacturer today.
Why should I choose Nelson Jewellery?
Nelson Jewellery firmly believes that our achievements rely on the success of our suppliers and customers.
By providing consistent and well made products backed by a customer-centric culture, we foster a strong and promising partnership for multilateral advancement in the industry.
Are diamonds used natural?
We have purchased and employed over a dozen synthetic detection machineries to ensure our customers can be at ease that their products are purely natural.
In particular, we have added DeBeers IIDGR’s Automated Melee Screening (AMS2) and SYNTHdetect in our purchasing and quality screening process to provide extra assurance.
Can I provide you with a design to make?
Nelson Jewellery Arts Co. Ltd have a large variety of ring, earring, pendant, bracelet and necklace designs that you can choose from. Some of them are available for viewing though our website (Fine Jewellery section) and the rest are viewable at our showroom or during the exhibition.
If you have a design in mind, we can also custom make it into the design you preferred. Our jewellery designers can also custom design a unique piece of jewellery specially for you.
Nelson Jewellery has a showroom located in Hong Kong (Book an Appointment). We’d love to meet you there.
How long does it take to manufacture a ring?
Usually it will take up to 21 business days for a design to be made. However, if the design is more complex it might require a longer period of time.
Please take note that production date will be extended during peak season such as February, August, September and November to December.
Can I order with my own logo on it?
Yes, just give us an output file and we can stamp on each of your order.
Delivery times, duties, taxes and other additional charges?
Delivery times, duties, taxes and other additional charges?
We offer delivery to over 40 destinations worldwide with variety of shipping methods. If you have any preferences please let our sales consultant know in advance.
- FedEx
- DHL
- UPS
- EMS
- Brinks
- Malca Amit
Duties and taxes are calculated according to your selected shipping destination.
** Please note that the client is responsible for shipping charges and taxes
How can I track my orders?
How can I track my orders?
You can track your order through the following link
FedEx:
DHL:
UPS:
EMS:
Brinks:
Malca Amit:
Jewellery Care & Cleaning Tips
Avoid exposing your jewellery from extreme temperature, household chemical or skincare.
Soak jewellery in a solution of warm water and mild detergent.
Gently scrub your jewellery with a soft toothbrush.
After scrubbing, rinse your jewelry in warm water and use a lint-free cloth to dry your jewellery.
Store Jewellery in a jewellery box or pouch properly to protect your jewellery from scratches or other damage